Amazon Compliance: Seller Essentials
Why are Compliance Documents Important?
Amazon's primary concern is the safety and satisfaction of its customers. Compliance documents ensure that the products sold meet specific safety, quality, and authenticity standards. By adhering to these requirements, sellers can:- Avoid account suspension.
- Build trust with customers.
- Ensure product listings remain active.
Types of Compliance Documents
There are several types of compliance documents that Amazon may request:
a. Declaration of Conformity (DoC): This document declares that a product meets specific standards.
b. Test Reports: These are reports from accredited labs that show a product has been tested for safety and performance.
c. Children’s Product Certificate (CPC): For products intended for children, this certificate ensures they meet safety standards.
d. FDA Registration: For products regulated by the FDA, sellers need to provide FDA registration.
Who Issues the Compliance Documents?
Compliance documents are typically issued by the manufacturer or importer of the product. For products manufactured overseas, the importer is responsible for issuing the compliance documents. For products manufactured domestically in the U.S., the U.S. manufacturer is responsible for issuing these documents.
These documents certify that the product complies with all applicable safety rules. It’s important to note that these documents must be based on passing test results from third-party testing.
How to Submit Compliance Documents?
Submitting compliance documents to Amazon is a straightforward process:
1. Log into Seller Central: Access your Amazon Seller Central account.
2. Navigate to Inventory: Go to the 'Manage Inventory' section.
3. Choose the Product: Choose the product for which document submission is necessary. If a document is required, you will encounter a compliance error with the option to rectify it, as shown in the screenshot.
4. Manage your Compliance: You will be directed to the "Manage Compliance" page, where you will have the choice to either add or initiate an appeal for compliance.
5. Upload Documents: On the following page, you will be prompted to upload specific documents.
Note: Once you’ve submitted the necessary documents, Amazon will need to review them, which could take some time. The resolution time would largely depend on how quickly you can provide these documents and whether they meet Amazon’s requirements.
Common Mistakes to Avoid
When submitting compliance documents, ensure you avoid these common mistakes:
- Submitting outdated documents: Always provide the latest version.
- Using unaccredited labs: Ensure your test reports come from recognized labs.
- Not following guidelines: Always check Amazon's guidelines before submission.
What Happens if You Don’t Comply?
Non-compliance can lead to:- Product listing removal.
- Account suspension.
- Legal consequences.
Conclusion
Navigating Amazon's compliance document requirements can seem daunting, but with the right knowledge and preparation, it becomes manageable. Always ensure your products meet the necessary standards and keep your documents updated to enjoy a smooth selling experience on Amazon.
If you need further assistance, just send an email to support@zonbase.com or use our Live Chat.